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Terms and Conditions

Purchases on our website You can purchase the Ultimate Festival Kit using PayPal for delivery within the UK. VAT is included in the price and delivery is an additional charge. Currently, the only way to purchase the UFK is online (although we are seeking retailers in the London area and beyond). Please ensure that all the details you supply are correct. This includes card details, delivery addresses and contact details. We cannot accept responsibility for transactions that are not completed due to incorrect customer information. If you live in the EU and would like to place an order please contact us – info@theultimatefestivalkit.co.uk

Credit Card Security PayPal offer a robust level of security for online purchases. Please click here for more details:

Shipping and Handling/Deliveries Royal Mail is our preferred method of delivery; each kit will be sent ‘Signed for’ within 3 business days of receipt of payment in full. In the event of a postal strike, we will contact you regarding alternative delivery arrangements.

Substitutions Whenever possible, items in the kit will be as shown on the website. At times a substitution may be necessary due to supply issues, but the replacement item will be of a similar description and value.

Damaged goods Do not sign for items which are obviously damaged. Please email or call us on 07789026261 and we will arrange for a replacement once the damaged goods are returned to us.

Returns If you are unhappy with your Ultimate Festival Kit please email or call us as above within 7 days and send it back via registered post. We will refund the cost of the kit provided that it is returned in the condition in which it was sent to you.

Feedback We are receptive to feedback as it helps us to improve our product and our service. If you are not completely satisfied with your Ultimate Festival Kit please contact us at feedback@theultimatefestivalkit.co.uk

Personal Information We will not pass your details to a third party for marketing or any other purposes. Your privacy is important to us. We may contact you occasionally regarding special offers but if you don’t want to receive these emails please let us know and you will be removed from the list.

Postal Address If you require our postal address please email us at info@theultimatefestivalkit.co.uk and we will be more than happy to send it to you.

NOTE: None of the above affects your statutory rights.

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